We hope that our service meets your expectations, and we try to ensure that all patients are pleased with their experience of our service. Still, if you do have a complaint about any aspect of our service, we will take any complaint very seriously.
We aim to listen, and deal with the complaint courteously and promptly so that the matter can be resolved as soon as possible. We endeavour to learn from any feedback and use this to improve our service.
Our complaints manager is Marie Johnston. Marie will acknowledge any complaint within five working days. We aim to consider the complaint in a sensitive and caring way, however, if you are not satisfied after our investigation, then a complaint can be made to:
Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Croyden
CR9 2ER
Tel: 020 8253 0800
Website: www.dcs.gdc-uk.org
Email: info@dentalcomplaints.org.uk
All our dentists and staff adhere to the GDC Standards for Dental Professionals.
View the standards we adhere to here. General Dental Council Standards
To find out more, please call us on 016973 42084. Our team of dedicated and caring staff will be delighted to hear from you.
Find contact details for if there is anything you wish to discuss with our team, we’re more than happy to help.
A friendly and approachable team with a focus on your oral health and dental excellence.
Competitive prices and flexible payment plans available from North Lakeland Dental.
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